Our People

Executive Team

Admin Team

Brokerage Team

Cadence Team


Executive Team

Jeff Conway


Jeff has helped lead the company since its inception in 1996. He is responsible for Conway’s overall vision, strategy, product development and leadership. Prior to becoming President and sole owner of Conway in January of 2011, Jeff’s primary role was in the negotiation and placement of large commercial accounts, creating customized programs and forming and managing captives. Jeff led the efforts to form Conway Programs in 2006, and Conway Alternative Risk Solutions in 2012.

Jeff is an active member of the Wholesale Specialty & Insurance Association, the Professional Lines Underwriters Society, Target Markets Association, and the Captive Insurance Company Association. Jeff graduated from Drake University in 1990 with a degree in Business Finance and is the proud father of 9 children.

Carrie Chappie


Carrie has been in the insurance business for 30+ years. Throughout her career she has held positions as a retail broker, large lines underwriter, team leader and Chief Product Officer. Carrie has overseen insurance for a wide variety of clients from Fortune 500 clients to small startup operations all the way to exclusive program creation and management. As a graduate of Liberty University, Carrie majored in Business Management & Social Science. She is a member of the Insurance Club of Pittsburgh and holds her AIS designation. She holds her Pennsylvania Producer and Surplus Lines licenses.

Carrie lives in Pittsburgh and is actively involved with her church and youth mentoring.

Mary Anne Kims

Executive Vice President of Operations

Mary Anne has worked her whole career in the insurance industry. She has worked on the agency side, company side and in the wholesale area. Her career began with clerical positions and she later moved to underwriting, supervision, broker assistant, administration and operations. Mary Anne has a CPCU designation, an AIS designation and holds a Producers License and Excess & Surplus Lines License. She feels that serving clients both external and internal is extremely important in a business and strives to serve to the best of her ability in every aspect of her job.

Mary Anne is married and lives in the North Hills area of Pittsburgh, and is actively involved in her church and working with adults and children with special needs.

Joanne Paras

Director of Management Information Systems

Joanne has been with Conway since 2000 and recently transitioned into the role of Director of Management Information Systems. Joanne’s role is critical to the efficiency of our workflow and servicing our broker partners in a way that exceeds their expectation. Joanne also coordinates all of Conway’s state and individual licensing compliance requirements. Joanne strives to be efficient in all that she does and created a tool that allows her to manage the surplus lines requirements in all 50 states.

She is the proud mother of three adult children.

Marketing, Administration, & Accounting

Julie Szarmach

Accounts Receivable Specialist

Julie has been with Conway for over 16 years and worked in the accounting industry more than 30 years. She handles agency and direct bill receivables, financing and daily banking activities. Julie enjoys the daily interaction with our agents and has been complimented for her outstanding service.

She and her husband Ray reside in the North Hills of Pittsburgh with their two cats. They are actively involved in their church and love spending time with family.

Cynthia Halligan

Payables Specialist

Cindy joined the Conway accounting team in March of 2020. She attended Texas State University where she earned her BBA with a concentration in accounting. Throughout her career she has worked predominantly with accounts payable/accounts receivables. Cindy is a Pittsburgh native, but grew up in Houston, TX and moved back to our beautiful city after graduating from college. Cindy enjoys camping and going to the beach and spending time where her family.

Lori Wineland

Receptionist/Administrative Assistant

Lori brings a diverse background to the day-to-day operations at Conway. She has 20+ years’ experience in the appraisal industry in addition to 13 ½ years in professional sports. She is dedicated, fiercely organized, motivated and always up for the challenge.

Lori lives in the Pittsburgh area and is actively involved with the Executive Team at her church. She is an avid reader and believes every day is an opportunity to make a difference.

Brokerage Team

Scott Watkins

New Business Broker

Scott brings nearly 10 years of sales and marketing experience to Conway. A self-proclaimed “insurance nerd”, Scott is constantly working to expand his knowledge and expertise in order to deliver as much value as possible. Scott takes a very sincere approach to his work and is responsible for writing new business with our brokerage partners.

Scott graduated from Indiana University of Pennsylvania with a degree in Business Management and holds the CISR and CRIS designations. Scott and his lovely wife live in Penn Township and are expecting their first child. Scott loves spending time with family, volunteering in youth ministry, sports and most any outdoor activity!

Teresa Contis

Senior Broker Assistant

Teresa has many years in the insurance industry, starting as a file clerk, then in various insurance customer service positions. Teresa is currently a Senior Broker Assistant where her daily goal is to work hard and provide excellent customer service and treat her clients with honesty and integrity. She holds her CISR designation and both her Pennsylvania Producer and Surplus Lines licenses.

Teresa lives in Pittsburgh where she loves to attend the theater, scrapbook and spend time with her 2 cats. Teresa enjoys volunteer work with special needs children and adults in her spare time.

Heidi Ettore

Senior Broker Assistant

Heidi has worked in the insurance industry for the last 30 years. She has many years of experience as a Property and Liability underwriter for our in-house carriers and has worked in Excess & Surplus Lines throughout her career. Most recently, she is working in our Contracting, Energy & Environmental Solutions department where is working on large account renewals.

Heidi enjoys spending time with family and friends.

Lisa Painter

Technical Assistant

Lisa has spent her entire insurance career at Conway E & S as a technical assistant. In her position she works closely with our broker assistants on customer service issues. She also helps with training of other technical assistants. Lisa is so amazing that she assists both the Brokerage team as well as the CELP team. She is a graduate of Fairmont State College in West Virginia.

Lisa lives in Cranberry Township with her husband and is actively involved in her church. She loves being “Gram” to her two grandchildren.


Jodi Smith

Senior Underwriter/Broker

Jodi has been in the insurance business for over 37 years. She started out working at a property & casualty agency and held numerous positions over the 24 years there. She has been at Conway since 2005 and is currently a renewal underwriter working mainly with binding authority and other small brokerage accounts. Jodi holds her Pennsylvania Producer and Surplus Lines licenses.

Jodi enjoys watching hockey and is an avid fan of the Pittsburgh Penguins.

Heather Cooper


Heather began her insurance career with Conway E&S Inc. in August of 2015 through Conway’s Production Trainee/Technical assistant program. She has since been promoted to underwriter and works on binding authority and small commercial brokerage accounts. As a graduate of Geneva College, Heather majored in Human Resource Management. Heather holds her Pennsylvania Producer and Surplus Lines licenses.

Heather lives in New Brighton with her family and enjoys quiet “Lake Life” activities.

Rebecca Jones


Rebecca began her insurance career in 2005 with State Farm and later moved on to a retail agency as an Account Manager focused on serving the transportation industry. In 2019 Rebecca joined the Cadence team here at Conway as an underwriter. In addition to her positions in the insurance industry, she served as the office manager for a very busy dental office for six years where she learned the importance of managing both internal and external client expectations.

Rebecca is recently married and is actively involved in her church and youth ministry.

David Conway

Underwriting Assistant

David began his insurance career at Conway in September of 2019. David currently assists underwriters with renewals, new business, and special projects and is part of our Underwriting Training program. He is the third generation of Conway to work in the insurance business and is looking forward to what the future holds for his career.

David is an avid reader and loves a good joke.

Amy Pollock

Technical Assistant/Claims

Amy joined Conway in March of 2020 as a Technical Assistant to the Cadence team. She began her insurance career in accounting and payroll at an independent insurance agency. This is where she discovered that she really liked insurance because it is a business about helping people. When her boys were school age she took a break from insurance to take the rewarding job of home schooling her 3 sons. When her students grew out of her classroom she went back to retail agency work until joining Conway.

Outside of work, Amy enjoys spending time with her family, camping, and exploring the many great parks and sights in and around Pittsburgh.


Rachel Staph

Professional Liability Broker

Rachel began her insurance career at Conway over ten years ago and has held various progressing positions from Technical Assistant, Program Assistant, Broker Assistant to her current position of Professional Liability Broker for new business. Rachel is responsible for writing new business for Professional Liability including Management Liability and Healthcare. She has had her CISR designation for 7 years and is working on obtaining her RPLU designation.

Rachel lives in New Castle with her husband and 3 young children and is very busy being a taxi driver to her children.

Sue Schaper

Senior Professional Lines Broker

Sue began her insurance career in 1984 as a file clerk. She has worked for a carrier, a retail agent and a wholesaler. Sue began working for Conway E&S in January of 2001 as a Broker Assistant in the Brokerage Department. Sue has her Resident Producer License and Resident Surplus Lines License.

Sue has two amazing children and 4 kitties and enjoys spending time with her family.

Brianna Schaper

Professional Lines Broker

Brie began her insurance career in 2011 with Conway E&S upon graduation from high school as a Technical Assistant. She has continuously increased her knowledge of the industry year after year to earn the role of Professional Lines Broker. Brie handles professional liability renewals and assists with new business.

Brie enjoys working out and spending time with her cats and plans on continuing her insurance education and career.